FAQ
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Can we get a message sending today?

Absolutely!
We request a 2 hour lead time from when you schedule the message to when you want it to start sending. We can usually get messages sending in as little as 15 minutes (with a rush fee).

How long does it take to sign-up?

Most customers can create and account and get their first message scheduled in as little as 20 minutes. After you've scheduled your first message, most customers can schedule additional campaigns in as short as 5 minutes!
Visit our Guide if you need help signing up -> How To: Sign-Up

How do I use RoboCent?

We operate a Self-Service platform that allows our users to schedule their messages within their account. For assistance in learning how to use the RoboCent platform, we have created this Guidebook to assist customers with some of the technical questions they may have.
Visit our Guide to learn everything you need to know about our Self-Service app -> How To: Use the RoboCent Platform

How many characters can my Text Message include?

Every text message includes 160 Characters for your message. Links, emojis, disclaimers, and Opt-Out verbiage all count towards the limit. For an additional 3¢/text, you can increase the character limit by 160 additional characters. The max limit for a text message script is 1,600 characters.
When creating a script in the platform, our live character counter will show exactly how many characters are entered and how much each text message will cost.
In the bottom right of the script text box, you will see the character counter and cost per text, calculated live.

Do you charge based on total dials or successful connects?

RoboCent’s pricing structure is based on a per dial rate. Billing on a per-dial basis also allows us to collect payment before sending, which eliminates risk and allows us to keep our pricing low. It also does not incentivize us to “juke the stats” and falsify success (unlike some of our competitors) since we collect payment regardless of the results.
Learn more about our transparent pricing here: Pricing Explained

Does RoboCent clean/scrub my list before we contact anyone?

Yes! We provide a complementary list scrubbing with every file upload. Before returning the total number of landlines or mobile on your list, RoboCent will complete a complementary list scrub to remove malformed, invalid, disconnected, and duplicate phone numbers. This ensures we leave only the highest quality phone numbers on your list – and ensures that we do not charge our customers for bad numbers.
Learn more about our complementary list scrubbing here: Phone List Scrubber

Can I use my own contact list, or does RoboCent provide the list?

Either option works for us! You can provide a list of phone numbers that you would like dialed or we can provide a quote to purchase a new list of voters. Visit RoboCent.com/voter-data to learn more about purchasing data.
Learn more about how to purchase data with RoboCent here -> How To: Request Voter Data

What is an Ringless Voicemail and why are they suspended?

An RVM is a Ringless Voicemail Drop used to target mobile phone without ever ringing the device.
In early 2021, RoboCent temporary suspended our Ringless Voicemail Service. While RVMs for political messaging are legal and completed in compliance with all federal regulations, there are nefarious actors outside of the RoboCent platform that use RVMs for spam and scams. This has caused increased political and regulatory scrutiny that RoboCent does not want to be associated with. Until these bad actors are shut down and there is more regulation in the industry to match the RoboCent standards, we have suspended our RVM services.
RoboCent will continue to monitor the situation from a legal perspective; should RVMs again become a safe way to contact voters, we will reinstate our Ringless Voicemail services.
In the meantime, Text Messaging is a 100% compliant and responsible way to contact voters on their cell phone. Consider scheduling a text with SMS Connect, a RoboCent product, to ensure all your voters hear your message.

Are disclaimers required on outbound calls?

Yes, a disclaimer is required on any RoboCalls, RVMs, Surveys. This must include a 10-digit callback number at the end of our message. You must also introduce who is authorizing the call at the start of the message.
Example: “Hi, this is John with John for Congress. [message, bio, vote for me, etc.] Thank you for your time this evening. This call has been paid for and authorized by John for Congress. 555-555-5555.”
Learn more about our disclaimer policy here: Identification Requirements for Automated Calls

Does the disclaimer at the end of my audio count towards the total message length?

Yes. Any airtime on your audio file counts towards the total message length. Because the carriers that deliver your message from RoboCent to the recipient round up, we do as well. A message that is 30.1 seconds long will be billed at the 30-45 second bracket.

Is a disclaimer or opt-out verbiage required on text messages?

Every initial Text Message sent through the RoboCent platform must include Opt-Out language.
Examples:
  • Reply STOP to END
  • STOP to Unsubscribe
  • Opt-Out? Reply STOP
  • STOP to Opt-Out
A paid for by disclaimer is not required on Peer-to-Peer texting since RoboCent uses live human messaging.

Why is your pricing so low? Do you cut corners to save money?

RoboCent has the most beneficial formula for your political campaign. We don’t cut corners on delivery, spending the extra resources to ensure high-success rates. We have low overhead, which means we can keep our prices low to accommodate both small and large campaigns – without sacrificing quality.
Cheaper Phone Messaging Providers are, simply put, not very high quality. They cut corners on delivery (shorten the dial time so less people answer which makes it cheaper for them), minimize drops to Voicemails (by waiting a very short time on an answering machines before failing the call), and not using the highest quality delivery methods. We know because these are all the things we avidly avoid. This equals a cheaper price for the consumer, but for a lower quality item.
For those companies that are charging more than us, you will be hard pressed to notice a difference in quality. The additional costs they charge are paying for their large marketing budgets and huge support teams that still haven’t returned your call.

Does RoboCent allow refunds if I lose my Election?

No.
RoboCent will allow refunds in the form of account credit if you decide to cancel your message before we begin sending. RoboCent will not provide any forms of refund after we have begun sending on your list.
RoboCent has a No Refund Policy on HelloInbox Phone Numbers. More info available at https://helloinbox.robocent.com/
From our Terms of Service:
Chargeback Abuse Prohibited. Once you authorize a charge to your credit or debit card to purchase a RoboCent Service, you agree to not to file a credit card or debit card chargeback with regard to your purchase, regardless of whether your use of the RoboCent Service produced the desired outcome (e.g. the election of a political candidate). Should you file a credit card or debit card chargeback, you agree to reimburse RoboCent for any costs incurred in researching and responding to such chargeback, including without limitation, attorney’s fees and other costs paid to the credit card processor or our banks. You further agree that RoboCent may add these amounts to the original amount of your order, and that this total amount will then be immediately due and payable. RoboCent reserves the right to report a threatened or actual chargeback incident for inclusion in chargeback abuser database(s) of our choosing and in our sole discretion.
Last modified 1mo ago