Guides & How-To
Pricing
Refund Policy
Questions? Contact [email protected]
Can I get a refund?
Believe it or not, this question has to be answered: "If I lose my election, will RoboCent provide a refund?"
The answer: No.
RoboCent makes no guarantees on our ability to convince a voter to vote for you. While our services are powerful and can make a difference in a tight race, it is not a miracle solution that can make an unknown, unfunded candidate beat a 16 year incumbent with fantastic name id. Nothing can help you there.
Avoiding Mistakes in Scheduling
If you experience issues while using our platform, we will happily work with you to find an amicable solution to ensure your experience on our platform is as positive as possible.
Unfortunately, we can't provide refunds for every customer for every mistake that they experience. The vast majority of refund requests we receive are due to user error, where the customer selects the wrong date/time, the wrong contact list, or uses the wrong script that contains a mistake. This is why it is so important to double check your campaign details prior to submitting a campaign schedule request.
It is not RoboCent's responsibility to check that your campaign is sending on the right day or that your script is using the correct event location address. These types of issues are preventable only by the customer by being thorough and attentive when scheduling your messages.
Our service has one objective: to deliver your messages to voters. Provide us with the correct details and we will do just that!
RoboCent always allows refunds in the form of account credit if you decide to cancel your message before we begin sending. This refund is provided via Account Credit by default, but can be refunded directly to the credit card used. To change a cancellation refund from Account Credit to a Credit Card refund, simply contact our team.
RoboCent will not provide any forms of refund after we have begun sending your message.
Deliverability Issues
Our service has an acceptable margin that we follow for campaign success rates. These success rates are unique to each service and vary based on the deliverability we've grown to expect. If your campaign falls outside of these acceptable margins, our team will automatically review internally to identify the cause.
If the issue was caused by something within RoboCent's control, we will happily resend the message at no cost to the customer.
If the issue was caused by something the customer did (such as a violation of our Script Content Standards or using low quality phone number data) we will not provide any refunds. In some situations, these types of deliverability issues that are caused by the customer may be subsidized with an account credit, but these types of credits will be reviewed on a case-by-case basis.
If the issue was caused by a third-party vendor utilized by RoboCent and is outside of our control, we will not provide any refunds. In some situations, these types of deliverability issues that are caused by our third-party vendors may be subsidized with an account credit, but these types of credits will be reviewed on a case-by-case basis.
HelloInbox Phone Number Subscriptions
RoboCent has a No Refund Policy on HelloInbox Phone Numbers. More info available at https://helloinbox.robocent.com/
You can cancel a HelloInbox phone number at any time prior to your next billing cycle. Once a subscription has renewed, the service is active for the next 30 days. If you no longer need to use the phone number, you can cancel at any time to prevent future subscription charges.
Chargeback Abuse Policy
Chargebacks are completely and absolutely a violation of our Terms of Service. If you complete a chargeback against RoboCent, we will take appropriate legal action to recover the original amount due, fees incurred, legal expenses, and expenses for time spent responding to the chargeback.
From our Terms of Service:
Chargeback Abuse Prohibited. Once you authorize a charge to your credit or debit card to purchase a RoboCent Service, you agree to not to file a credit card or debit card chargeback with regard to your purchase, regardless of whether your use of the RoboCent Service produced the desired outcome (e.g. the election of a political candidate). Should you file a credit card or debit card chargeback, you agree to reimburse RoboCent for any costs incurred in researching and responding to such chargeback, including without limitation, attorney’s fees and other costs paid to the credit card processor or our banks. You further agree that RoboCent may add these amounts to the original amount of your order, and that this total amount will then be immediately due and payable. RoboCent reserves the right to report a threatened or actual chargeback incident for inclusion in chargeback abuser database(s) of our choosing and in our sole discretion.
Last modified 1mo ago