# Polling Feature

## Polling: Collect Real Data Directly from Voters

RoboCent’s **Polling** feature lets you track structured responses inside your P2P text campaigns — so your team can gather real-time voter feedback, qualify leads, or tag support.

### 🔧 How It Works

1. **Enable Polling** during campaign setup in the Message Scheduler
2. **Add 1 or more Questions** for agents to track
   * Each question is **visible to agents only**, not sent to contacts
3. For each question:
   * Provide the **question text**
   * Add 1–9 **answer options**
   * (Optional) Link an **auto-response script** for each answer
4. Launch the campaign — your **agents will manage response logging** in the [Agent Portal](/outreach/text-messaging/agent-portal.md).

{% hint style="info" %}
**Before You Start**\
You must assign live agents to your campaign. Polling is 100% manual — agents will view replies and log responses in the Agent Portal.
{% endhint %}

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### 🎯 Example Workflow

You send an initial message asking contacts if they plan to vote.\
To track answers, you set up a question titled *“Do you plan to vote?”* with three response options:

* Yes → \[Linked Script: “Great! We hope you support our candidate.”]
* No → \[Linked Script: “Election Day is Tuesday — you still have time.”]
* Not Sure → \[Linked Script: “Your voice matters. We hope you’ll vote.”]

When a contact replies, your agent reads the message, selects the correct answer from the poll dropdown, and (if set) the linked reply is preloaded for quick response.

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### 📊 Reporting + Exports

* All logged responses are saved for the individual voter
* View polling results in your message dashboard
* Download detailed CSV reports showing timestamps, responses, and line-by-line data per voter

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### ✅ Key Features

* Supports **multiple questions per campaign**
* Up to **9 answer options per question**
* Optional **response script linking** for each answer
* Data is **manually entered by agents** in real time
* Reporting includes **timestamped logs** for each entry

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### 💡 Use Cases

* **Voter Intent:** “Do you plan to vote?”
* **Issue Tracking:** “Have you experienced flooding in your area?”
* **Lead Tagging:** “Are you interested in volunteering?”
* **Segmentation:** “What issue matters most to you?”

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### 🧠 Notes + Best Practices

* Polling only works when you have **active agents managing replies**
* Questions are **not sent to contacts** — they serve as internal agent tools
* Response scripts are optional but help speed up replies and keep messaging consistent

***

{% hint style="success" %}
 **🚀 Need Help?** Call or Text our team at **757-821-2121** to get help setting up your first polling campaign.
{% endhint %}


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