Polling Feature

Polling: Collect Real Data Directly from Voters

RoboCent’s Polling feature lets you track structured responses inside your P2P text campaigns — so your team can gather real-time voter feedback, qualify leads, or tag support.

🔧 How It Works

1. Enable Polling during campaign setup in the Message Scheduler

2. Add 1 or more Questions for agents to track

   • Each question is visible to agents only, not sent to contacts

3. For each question:

   • Provide the question text

   • Add 1–9 answer options

   • (Optional) Link an auto-response script for each answer

4. Launch the campaign — your agents will manage response logging in the Agent Portal.

Before You Start You must assign live agents to your campaign. Polling is 100% manual — agents will view replies and log responses in the Agent Portal.

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🎯 Example Workflow

You send an initial message asking contacts if they plan to vote. To track answers, you set up a question titled “Do you plan to vote?” with three response options:

• Yes → [Linked Script: “Great! We hope you support our candidate.”]

• No → [Linked Script: “Election Day is Tuesday — you still have time.”]

• Not Sure → [Linked Script: “Your voice matters. We hope you’ll vote.”]

When a contact replies, your agent reads the message, selects the correct answer from the poll dropdown, and (if set) the linked reply is preloaded for quick response.

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📊 Reporting + Exports

• All logged responses are saved for the individual voter

• View polling results in your message dashboard

• Download detailed CSV reports showing timestamps, responses, and line-by-line data per voter

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✅ Key Features

• Supports multiple questions per campaign

• Up to 9 answer options per question

• Optional response script linking for each answer

• Data is manually entered by agents in real time

• Reporting includes timestamped logs for each entry

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💡 Use Cases

• Voter Intent: “Do you plan to vote?”

• Issue Tracking: “Have you experienced flooding in your area?”

• Lead Tagging: “Are you interested in volunteering?”

• Segmentation: “What issue matters most to you?”

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🧠 Notes + Best Practices

• Polling only works when you have active agents managing replies

• Questions are not sent to contacts — they serve as internal agent tools

• Response scripts are optional but help speed up replies and keep messaging consistent

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🚀 Need Help? Call or Text our team at 757-821-2121 to get help setting up your first polling campaign.