How To: Map a Phone List
When entering the Phone List Mapper, you will see a modal that has the preset RoboCent headers on the left and the first several rows of the uploaded file on the right.
- You can map multiple Lead Phone Columns, as many as needed to select every column that contains phone numbers on your provided list.
More of a visual learner? We've got you covered! Download the below video to your computer to watch a step by step guide on how to Scrub a Phone List.
How To: Phone List Mapping (High Quality Video Download)
- The only column that must be mapped is the Phone Number column. All other fields are optional, mapping additional fields will keep them organized when you export your results after running your call or text campaign..
- You can map multiple Lead Phone Columns. This is beneficial if you have landlines and mobile in separate columns and want to target all the numbers.
- We recommend mapping every column that contains a phone number. Even if you list organized them by type, our system will additionally do a real-time lookup to determine the type of number it is. You don't want to miss out on contacting numbers because it was placed in the wrong column!
- Only the first few rows from your spreadsheet will be loaded on the right side of the page. This is normal and is done to reduce load times.
- The columns on the left cannot be renamed. These are preset by RoboCent based on customer feedback for the most requested fields.
- If you have a column on your spreadsheet that doesn't match up with a column we provide, you can still map it. It will simply be incorrectly labeled in your reports when downloading your results but can be renamed locally once the results are downloaded to your computer.
While the Phone List Scrubber is very advanced and uses real-time data to cross reference the provided phone numbers with active databases, it can't catch every bad number. There are several reasons why a phone number may be unreachable and not all are reported to us providers. We do our best to ensure our Scrubber is working as intended to remove as many inactive, invalid, deactivated, and malformed numbers as possible to save our customers every penny.