LogoLogo
Launch AppBook Quickfire CallVisit Homepage
  • Political & Nonprofit Phone Outreach
  • 🚀Outreach Solutions
    • Text Messaging
      • Let's Get Started!
      • Agent Portal
      • Political Texting Playbook
      • Nonprofit Texting Guide
      • Compliance
        • 10DLC
        • Script Content Standards
    • Voice Messaging
      • RoboCalls
      • Keypad Surveys
      • Transfer Calls
      • Voice Messaging Playbook
      • Engaging Voice Scripts
      • Compliance
    • Voter Data
      • Data Management
      • Phone Quality Guide
      • Request Voter Data
      • Request Data Append
        • Available Mapping
      • Compliance
    • Service Portfolio
      • Guided Setup
      • TeleTownHalls
        • Setup & Pricing
        • TTH Scheduling Form
      • Website Design
        • Website Design Form
      • Script Polishing
        • Craft My Script
      • Voice Talent
        • Voice Talent Order Form
      • Phone List Scrubber
        • Landlines vs Mobile Outreach
      • Virtual Inbox
      • Live Calls
  • 📡Expertise
    • Grassroots Outreach
      • Sample Proposal
    • Political
      • GOTV
    • Nonprofits
    • Governments
    • Fundraising
    • FullPAC
  • 📋Training Modules
    • Tutorials
      • Quick Start Guide
      • Creating an Account
        • Managing Multiple Organizations
      • Scrub Your Phone List
      • Voter Data Quote Walkthrough
      • Create Text Scripts
      • Schedule a P2P Text Message
      • Setting Up KeyPad Surveys
      • Launch a Voice Campaign
      • Master the Agent Portal
    • Crafting the Perfect Text Script
    • Political Polling Playbook
      • Mastering Surveys Scripts
    • Ultimate Strategy Guide
      • Setting a Budget: Balancing Outreach Spending
      • Voter Data: The Backbone of a Winning Campaign
      • P2P Text Messaging: The New Frontier
      • Voice Messaging: Direct Communication at Scale
      • Surveys: Capturing Voter Sentiment
      • Fundraising: Modern Donor Engagement
      • Layered Messaging: Maximum Your Impact
      • GOTV Strategy: Mobilize Your Voters
    • The Most Frequently Asked
      • Who Can Use RoboCent?
      • Terms & Definitions
      • SMS FAQ
  • 🌎Explore
    • About Us
      • We're Expanding!
    • Transparent Pricing
      • Subscription Packages
      • Bulk Pricing Options
      • Refund Policy
      • Best Price Guarentee
      • SMS Segments
    • Case Studies
      • Alderman Persuasion Campaign to Stop Property Tax-Hike Vote
      • Awareness Campaign for Advancement of Puerto Rico Statehood
      • Boosting Shareholder Proxy Vote Engagement Through Precision Outreach
      • Mobilizing Shareholders for DWAC+TMTG Merger Approval
      • Judicial Crisis Network Confirm Brett Kavanaugh Project
      • FPWA Text Message Surveys Gather Critical Data for Advocacy
      • Rallying Families for National School Choice Week 2025 via High-Impact P2P Texting
    • Success Stories
    • Partner Program
      • Apply for Partnership
      • ImpactOutreach
    • Contact
      • Leave Feedback
      • Status Page
      • Press Releases
        • Sept 3rd, 2024
    • Legal
      • Responsible Use Policy
      • Terms of Service
      • Acceptable Use Policy
      • Data Compliance Agreement
      • Privacy Policy
      • Do Not Call Compliance
        • Personal DNC Request
Powered by GitBook

Legal Compliance

  • Responsible Use Policy
  • Terms of Service
  • Privacy Policy
  • Acceptable Use Policy

Resources

  • Launch App
  • Homepage
  • Agent Portal
  • Book Quickfire Call

© 2025 RoboCent, Inc.

On this page
  • Campaign Status
  • Voice Message Dispositions (Results)

Was this helpful?

Export as PDF
  1. Training Modules
  2. The Most Frequently Asked

Terms & Definitions

Last updated 1 year ago

Was this helpful?

Campaign Status

  • Pending Approval

    • Campaign is awaiting review by a RoboCent admin. Please allow up to 2 hours for our team to review this message for Approval or Rejection.

  • Under Review

    • A RoboCent admin is reviewing your message request, this campaign will be Approved or Rejected shortly.

  • Processing

    • The campaign is processing, please allow more time for this process to complete.

  • Active

    • Campaign is paid and within sending hours making it eligible to begin sending.

  • Paused

    • Campaign is paused, preventing additional outbound sending. You can unpause this campaign at any time.

  • Out of Schedule

    • Campaign submitted and paid, but waiting for the selected start time/date. Once the start time/date has been reached, this campaign will switch to Active.

  • Rejected

    • This campaign has been Rejected by a RoboCent admin, a reason has been provided.

  • Carrier Reject

    • This campaign has been Rejected by the Carriers, please contact for more information.

  • Pending Activation

    • This campaign will become Active once our automatic deliverability check is completed. This could take a few minutes.

  • Pending Cancellation

    • A cancellation request has been submitted. A RoboCent admin is reviewing this request to finalize cancellation. While Pending Cancellation, no additional outbound messages will be sent.

  • Complete

    • All sending has finished and this campaign is complete.

  • Cancelled

    • This campaign has been cancelled and is no longer active.


Voice Message Dispositions (Results)

The below statuses are provided by the carriers after attempting an outbound call. These results are not controlled by RoboCent and are standard industry dispositions. RoboCent has no control over the disposition of a call, this is in handled by the MNOs.

  • Answer

    • Live Human Answer.

  • Busy

    • Phone line was busy with another dial.

  • Chanunavail

    • Channel Unavailable, most likely phone is Not in Service.

  • Congestion

    • Local phone lines are congested with calls.

  • Detecting

    • The callee hangs up before the system can determine if they are an answer or machine.

  • Machine

    • Automated voicemail system answered the phone.

  • Noanswer

    • None of the above, potentially a disconnected number. Also applies to dials with no answering machine set up.

📋
10dlc@robocent.com