Refund Policy

User Responsibilities

While our platform is engineered for reliability, the onus for correctly scheduling campaigns falls on you, the user. Please ensure that you have reviewed all details before submitting a campaign schedule request. RoboCent is not responsible for issues like wrong scheduling or script errors, which are entirely preventable through careful planning as a user.

Refund Eligibility

All funds deposited into a RoboCent account may not be withdrawn. If you cancel a scheduled message prior to sending, your account will automatically be refunded in full in the form of platform credit. After a message has been sent, refunds shall only be issued in exceptional circumstances. Your compliance fee and any purchases of Voter Data are non-refundable.

Content Compliance

Users must adhere to Script Content Standards. Non-compliance resulting in blocked messages by carriers is solely the user's responsibility. We incur costs regardless of message blockage, precluding the possibility of refunds.

Cancellation Fee

If a message is cancelled after being paid and approved, RoboCent reserves the right to withhold a 10% processing fee.

Deliverability Guarantees

We have acceptable success rate margins for each service. If your campaign performance falls outside these, we will investigate.

RoboCent's Fault: Resending the message at no extra cost.
User's Fault: No refunds guaranteed. Partial credits may be considered on a case-by-case basis.
Third-Party Issues: Account credits are considered on a case-by-case basis.

We always strongly advocate for our clients and submit refund requests when in the event that carrier filtering algorithms unjustly block compliant, registered messaging.

Any refunds we receive are passed onto our clients, but requests are not always granted.

Compliance Fee

Effective January 2025, RoboCent collects a mandatory Compliance Fee on every order. This fee is required for us to continue to meet compliance obligations for our clients and is non-refundable.

Chargeback Policy

RoboCent understands that chargebacks are a standard consumer protection mechanism. However, initiating chargebacks for reasons outside the legitimate grounds outlined by card brands constitutes chargeback abuse. This includes filing a chargeback solely because a desired political outcome (e.g., election victory) was not achieved through the use of RoboCent's services.

If a user initiates a fraudulent chargeback after RoboCent has provided services, we will take immediate action, including seeking legal counsel, issuing demand letters, and, if necessary, pursuing legal action in Virginia. The user who authorized the services remains responsible for all associated charges, including legal fees and interest (beginning at the moment the chargeback is lost), on the outstanding balance (accruing daily per our Terms of Service), a 5% late fee, and applicable court costs.

Platform Credit

Funds deposited into your RoboCent account are not held as currency. Instead, all prepayments are applied as non-refundable platform credits, which function as a limited-use, non-transferable license to access RoboCent services at discounted or reserved rates. These credits are not redeemable for cash or equivalent value.

Paid platform credits must be used within 12 months of the deposit date. Unused credits will automatically expire on the one-year anniversary of issuance.

Bonus credits—including those provided through our Bulk PrePay program, promotional offers, or system demos—expire 90 days after being issued.

Last updated 20 hours ago

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