Refund Policy
Questions? Contact [email protected]
User Responsibilities
While our platform is engineered for reliability, the onus for correctly scheduling campaigns falls on you, the user. Review all details before submitting a campaign schedule request. RoboCent is not responsible for issues like wrong scheduling or script errors, which are entirely preventable through careful planning as a user.
Refund Eligibility
Pre-Sending Cancellations: Full refunds, offered as account credit, are automatic for messages cancelled before they send. A refund to your payment method is available by contacting our team.
Compliance Fee is non-refundable.
Post-Sending: No refunds are issued after a message has been sent, unless an exception listed below applies.
Content Compliance
Users must adhere to Script Content Standards. Non-compliance resulting in blocked messages by carriers is solely the user's responsibility. We incur costs regardless of message blockage, precluding the possibility of refunds.
Cancellation Fee
If a message is cancelled after being paid and approved, RoboCent reserves the right to withhold a 10% processing fee.
Voter Data Refund Policy
At RoboCent, we prioritize the quality and accuracy of our data, a commitment we take seriously. It's essential for our clients to understand our stance on the return policy concerning Voter Data.
Finality of Voter Data Purchases: Once Voter Data has been purchased and uploaded to your RoboCent account, the transaction is final and non-refundable. Voter Data sales are final due to the following considerations:
The costs incurred by RoboCent to obtain this data from our providers.
The data's immediate accessibility and the capability for users to download and save it locally after purchase.
We encourage clients to ensure clarity and certainty before acquiring Voter Data to avoid any misunderstandings.
Deliverability Guarantees
We have acceptable success rate margins for each service. If your campaign performance falls outside these, we will investigate.
RoboCent's Fault: Resending the message at no extra cost.
User's Fault: No refunds guaranteed. Partial credits may be considered on a case-by-case basis.
Third-Party Issues: Account credits are considered on a case-by-case basis.
HelloInbox Subscriptions
No refunds are offered for HelloInbox phone numbers. You may cancel at any time prior to your next billing date.
Compliance Fee
Effective January 2025, RoboCent collects a mandatory Compliance Fee on every order. This fee is required for us to continue to meet compliance obligations for our clients and is non-refundable.
Chargeback Policy
RoboCent understands that chargebacks are a standard consumer protection mechanism. However, initiating chargebacks for reasons outside the legitimate grounds outlined by card brands constitutes chargeback abuse. This includes filing a chargeback solely because a desired political outcome (e.g., election victory) was not achieved through the use of RoboCent's services.
If a user initiates a fraudulent chargeback after RoboCent has provided services, we will take immediate action, including seeking legal counsel, issuing demand letters, and, if necessary, pursuing legal action in Virginia. The user who authorized the services remains responsible for all associated charges, including legal fees and interest (beginning at the moment the chargeback is lost), on the outstanding balance (accruing daily per our Terms of Service), a 5% late fee, and applicable court costs.
Platform Credit
Funds deposited into your RoboCent account are not held as currency. Instead, all prepayments are applied as non-refundable platform credits, which function as a limited-use, non-transferable license to access RoboCent services at discounted or reserved rates. These credits are not redeemable for cash or equivalent value, and cannot be withdrawn, refunded, or transferred.
Paid platform credits must be used within 12 months of the deposit date. Unused credits will automatically expire after 365 days.
Bonus credits—including those provided through our Bulk PrePay program, promotional offers, or system demos—expire 90 days after being issued.
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