Contact your voters with a TTH Event to answer questions Live ON AIR!

What is a TTH?

RoboCent offers an advanced TeleTownHall platform to connect representatives with their constituents. A TeleTownHall is a phone based townhall where voters are dialed and invited to participate in a live call with a Speaker (VIP, candidate, elected official).
During the call, participants can press 0 (zero) on their keypad to be transferred to a screener who will write down their question. If a callee is selected, they will go live on the air with the Speaker to directly ask their question. All reports, statistics, and recording are collected during the TeleTownHall and provided when the event has concluded.

TeleTownHalls are one of the most powerful resources for candidates and elected officials:

  • Control over who to target before getting started
  • Ease of access for voters – simply needing to answer the phone thus increasing participation
  • Flexibility on where to host the event, from the comfort of a candidate’s home or on the road
  • Open dialogue allows for productive conversation to both inform and learn from the voters
  • Create a meaningful impact with voters by talking with them on a personal level
  • Use a targeted audience for safe discussion or a passionate debate

How does it work?

The flat event fee includes the following:
  • One "Question Screener" to screen your callees questions
  • 60 Minutes of Air Time
  • Inbound Participation Line w/ 1,000 Minutes
  • 30 minute Training Session for your Team in Demo Environment
The event cost is based on the total number of dials based on a range. For example, if your list contains 12,000 landlines, you would fall into the 10,001-15,000 bracket.
  • Your phone list is scrubbed prior to dialing to remove any invalid, malformed, duplicate, disconnected, or mobile numbers. This will ensure you are only charged for dialing good landline numbers.
  • TeleTownHalls, by default, only contact Landline Phones due to FCC regulations surrounding pre-recorded messages. For dialing Mobile Phones to join your event, please see the “Live Agent Mobile Invite“ optional feature below.

Roles to Fill

There are several active roles that are required during a Live TeleTownHall Event:
  • Moderator: This role will manage the TTH dashboard, selecting who goes live on air, which questions are approved in the Speaker Queue, and controlling the flow of the event.
  • Speaker/VIP: The person or persons that will be speaking and answering questions during the event. While this role can be filled by the moderator, we do not recommend juggling multiple hats during the live event. Multiple people can be speakers.
  • Screener: This role will handle screening participant's questions, entering a 1-on-1 conversation with the participant when they press 0 on their keypad to ask a question.


Step 1: Set up your TeleTownHall Event using our Scheduler
Step 2 - Within 24 hours: Our team will check the availability of your requested time slot and contact you to confirm.
Step 3 - Once Confirmed: When you are ready to proceed, we will collect the phone list to perform a Phone List Scrub and provide a invoice for payment. We will also collect the audio files needed or start the process of recording the audio with our Voice Talent. Payment is required in full before your event goes live.
Step 4 - Before Event: Our team will schedule and complete 30 minute Training Session for your team in a demo environment.
Step 5 - 15 Mins Prior to Event: All staff, including the Moderator, Speakers, and Screeners will join the Event.
Step 6 - Event Start Time: Our event operator will join the waiting room to ensure you are ready to begin. Once instructed, the operator will begin outbound dialing to your contacts.
Step 7 - Within 24 hours: Our team will email you the TTH Event report with all statistics, dial dispositions, and event audio recording.
Inbound Minutes: Only applies to inbound calls received using the “Inbound Participant Line”
  • 1,000 included
  • 10¢/minute over 1,000
Air Time: The length of time the event will last from “ON AIR” to completion
  • 60 minutes included
  • $75/minute over 60

Optional Features

Silent Moderator: RoboCent will provide a muted moderator to control the dashboard during your live event, allowing participants to go live on air and managing the flow of the event.
  • $500 Flat Fee
Question Screener: Every event must have at least one screener to manage the participants that want to ask a question. When a participant presses zero on their keypad to ask a question live on air, they first go through a screener who will take their information and screen the caller. If dialing over 10,000, we highly recommend three screeners or more to prevent bottlenecking. You may provide your own screeners that will learn how to work the dashboard during the included training session.
  • $250 Per Additional Screener
Audio Recording: Our voice talents can record your audio for you. We will help craft the script and one of our professional voice talents will record the Live Greeting, Voicemail Greeting, and Announcement RoboCall.
  • $300 Package for All Three, or $150 each.
Live Agent Mobile Invite: TeleTownHalls utilize an autodialer to contact the phone numbers on your list. Due to FCC regulations, autodialers are not permissible on mobile phones. Because of this, a standard TTH Event only targets Landline Phones. This new feature allows us to contact the mobile phones on your contact list using a live human agent. We will provide two agents to place outbound calls to all the mobile numbers on your list. After the human agent reads the invite script, the contact will be transferred to the Live TTH Event. Because these calls are completed by a live human agent (not an autodialer), this feature is completely FCC & TCPA Compliant.
  • $750 Per Event to Enable
  • +7¢ Per Mobile Number Dialed
  • $250 Per Additional Live Agent
Announcement RoboCall & Text Message: We recommend an announcement RoboCall 24 hours prior to your event. This will call all the same landline phones to let them know another call is coming in 24 hours for them to participate in the event. We also recommend a Text Message to all the cell phone numbers on your list 2 hours prior to the event, with instructions on how to dial-in to participate when the event starts.
  • 15% Discount on TTH Announcement Messaging
Extensionless Inbound Participation Line: A standard Inbound Participation Line includes a 7-10 digit extension number that must be dialed after the callee dials in. The “Extensionless” line provides your organization with a clean, standard 10-digit number that will route directly to your event without the need to enter the extension. This can help callers join your event more efficiently to maximize participation.
  • $250 Per Event


Download PDF // Event Pricing Sheet

2023 TeleTownHall Pricing - RoboCent.pdf

Download PDF // Optional Feature Pricing Sheet

2023 TeleTownHall Feature Pricing - RoboCent.pdf

Who Do TeleTownHalls Benefit?


For citizens, it gives more of them a fighting chance to be heard. Since TeleTownHalls are more personal, there’s a better chance that citizens will be able to speak with their lawmakers or chosen candidate.
Even if their lawmaker doesn’t get the chance to answer their questions, a citizen can be immediately directed to voicemail; their representative will have citizens leftover concerns on the top of a checklist.
It’s also a way for constituents to hold their lawmakers accountable; through the nature of digital gatherings, TeleTownHalls have the ability to become more publicized than a regular town hall. People have digital and instantly publishable proof of interaction with their lawmakers or candidates.
In NJ, a reclusive legislator’s constituents have been holding him accountable through “live-tweeting the calls, recording them, and posting the resulting audio files online.” Local news outlets have taken to transcribing this data and citing it when referring to the particular legislator, which could incite action or change.
Not to mention that calling in to a TeleTownHall is completely free for the constituent. While the technology to conduct these telephone town halls is newer and innovative, it will come to no cost to the civilian calling in to participate.


For public figures open to holding a TeleTownHall, the possibilities are endless. Whether they’re on the road or right in town, representatives can use TeleTownHalls to connect to constituents no matter where or when. Campaign tours shouldn’t hinder a politician form connecting with their base, nor should bad weather or any other arbitrary reason.
In a TeleTownHall, representatives have the opportunity to recreate a sort of digital-aged fireside chat. In addition to enabling a connection through phone call, a representative can also go live on Facebook to make the connection that much more personal. That way, it’ll feel like it’s an in-person meeting, but no one has to leave the comfort of their own home.
Plus, in going live on Facebook for your TeleTownHall, you could attract more constituents to dial in or tune in online. You’ll be able to answer Facebook comments or polls in real time, which will incorporate your online audience even more.
Conducting polls for a TeleTownHall is an option even if you’re not using Facebook. Using Robocent’s live polls during a TeleTownHall, you’ll have even more capabilities than you would in person.
An in-person town hall wouldn’t logistically allow for a completely accurate and quick poll in the same way that a telephone-operated one would. You’re able to feed back the results of the poll to the constituents themselves with full accuracy, and respond to the poll results as they come in.