10DLC ALERT: As of June 1st, 2023, the Carriers have begun imposing an Unregistered Traffic Fee. If your 10DLC registration is incomplete or lacking a Campaign Verify authentication token, an additional fee of 2¢ will be applied to each text.
Failure to meet these essentials will result in an automatic rejection and an additional Unregistered Traffic Fee of 2¢ per text. Moreover, you risk carrier filtering, affecting your message deliverability.
RoboCent simplifies opt-out management, recognizing keywords like 'stop,' 'remove,' and 'unsubscribe' to honor opt-out requests. These contacts are promptly added to our internal "Do Not Contact" list, ensuring immediate compliance with their wishes.
Should a contact not use a keyword, manual opt-out is available through the Agent Portal.
RoboCent aims to provide a compliant, transparent, and trustworthy text messaging platform. Your collaboration in meeting these standards is highly appreciated.
In order for a contact to be opted out automatically, they must use one of the above opt-out keywords. If they do not use a keyword, you will need to manually opt-out the contact via the Agent Portal.
Compliance with our Script Content Standards is vital for ethical and legal engagement. Adherence assures:
- Regulatory compliance
- Consumer protection
- Reputation management
- Industry best practices
By complying, you enable RoboCent to provide you with a trustworthy and effective text communication service.
Carriers require an active website for your 10DLC registration. Ensure your website features:
For existing Privacy Policies, they must explicitly state, "We will not distribute or sell your text messaging opt-in data or associated personal information to any third parties, except when legally obliged."
If your website collects phone numbers, an SMS Disclaimer is compulsory per Mobile Network Operators’ (MNOs) guidelines. Sample wording includes:
- "I consent to receive SMS Messages from [brand name]. Message & data rates may apply. Reply 'STOP' to unsubscribe. Reply 'HELP' for help."
- "By providing your phone number, you consent to receive calls and texts, including automated ones, from [brand name]. Message & data rates may apply. Reply 'STOP' to unsubscribe. Reply 'HELP' for help."
RoboCent provides the infrastructure and platform for Peer-to-Peer (P2P) text messaging campaigns, but it's imperative to recognize that the onus of compliance resides squarely with you, the client. While we offer features aimed at facilitating adherence to applicable regulations, RoboCent cannot be held accountable for any violations of local, state, or federal laws that may transpire during your P2P text messaging initiatives. Consulting with legal advisors to ensure full compliance is not just recommended, it's essential. RoboCent will not assume liability for any penalties, fines, or legal repercussions that may result from non-compliance in your P2P text messaging campaigns.
Let's prioritize compliance to ensure your campaign's success and uphold the standards that make RoboCent your trusted partner.
Last modified 2d ago