Full Opt-Out Compliance
RoboCent takes the guesswork out of honoring Opt-Out requests. Our system automatically determines if a contact has opted out using one of our keywords (such as stop, remove, unsubscribe). Once requested, the contact's phone number is added to our internal DNC list to ensure they will never receive another text from your organization. Correctly honoring opt-out requests is an important process that we take very seriously. You can rest assured knowing your contacts won't receive additional messages from your organization after they have unsubscribed.
RoboCent automatically handles opt-out requests when we receive certain keywords that we have identified as requests to unsubscribe. Even though some of these keywords are not required by the carriers, we see them frequently enough to automatically unsubscribe these contacts to provide the most smooth and reliable opt-out process possible.
Below is the list of Opt-Out keywords used to automatically remove contacts.
Opt-Out Keywords |
|---|
stop |
cancel |
quit |
unsubscribe |
stopall |
end |
stop texting |
f**k off |
f**k you |
please stop |
please unsubscribe |
please unsubscribe me |
please stop texting |
please stop texting me |
stop texting me |
remove |
remove me |
remove me from the list |
f you |
f off |
fu |
f u |
stop2stop |
stop2end |
In order for a contact to be opted out automatically, they must use one of the above opt-out keywords. If they do not use a keyword, you will need to manually opt-out the contact via the Agent Portal.
If a website for your brand has the ability to collect phone numbers, it must contain a SMS Disclaimer per the MNOs. The carriers will check your website upon registration and every time you schedule a text message campaign. Regardless if you are texting phone numbers that were obtained from the collection form, this disclaimer must be present. This applies to any website that you reference in your brand registration or in any text message scripts.
I consent to receive SMS Messages from [brand name]. Message & data rates may apply. Reply "STOP" to unsubscribe.
By checking this box, you agree to receive SMS Messages from [brand name] at the phone number provided. Message & data rates may apply. Reply "STOP" to unsubscribe.
By providing your phone number, you are consenting to receive calls and texts, including automated calls and texts, to that number on behalf of [brand name]. Message & data rates may apply. Reply "STOP" to unsubscribe.
Last modified 28d ago